lotted pinay Privacy Policy

1 Introduction

At lotted pinay, we understand that sharing personal information online requires trust. This Privacy Policy is here to be transparent about exactly how that information is handled — not to hide behind vague legal language, but to give you a clear picture of our data practices in straightforward English.

We operate exclusively in the Philippines and serve Filipino players. All data handling described in this policy is governed by applicable Philippine privacy law, including the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations.

If you have questions about anything in this policy, you can reach us at [email protected] — as plain text, not a clickable link, to keep things honest about how we handle contact.

2 What Personal Data We Collect

We collect personal data only where it is necessary for legitimate purposes related to operating the platform. The main categories are:

We do not collect payment card numbers, credit card data, or cryptocurrency wallet addresses. All financial transactions use Philippine Peso through local banking and e-wallet channels only.

3 How We Use Your Personal Data

The personal data we collect is used for the following specific purposes:

• Account creation and management — to register your account, maintain your player profile, and enable login through OTP authentication.
• Identity verification (KYC) — to confirm your identity before enabling deposits and withdrawals, as required for financial security and fraud prevention.
• Transaction processing — to record, verify, and complete your PHP deposits and withdrawals through Philippine banking and e-wallet channels.
• Platform security — to detect and prevent unauthorised access, fraud, collusion, bot usage, and other prohibited conduct as described in our Terms and Conditions.
• Player support — to respond to your account queries, technical issues, or disputes through our support team.
• Legal and compliance obligations — to maintain records and respond to lawful requests from Philippine regulatory authorities where required by applicable law.
• Service improvement — anonymised and aggregated usage data may be used internally to understand platform performance and improve the user experience.

4 Data Sharing and Third Parties

lotted pinay does not sell or rent your personal data to any external parties. Data may be shared only in the following limited circumstances:

• Service providers — third-party companies that assist in operating our platform (such as payment processors and KYC verification services) may access data strictly necessary for their specific function. These providers are contractually required to handle data securely and only for the agreed purpose.
• Philippine legal and regulatory requirements — we may disclose data to law enforcement, government agencies, or courts when legally compelled to do so under Philippine law.
• Fraud prevention and security — in cases of suspected fraud, money laundering, or account abuse, relevant data may be shared with appropriate authorities as required.

In all cases, data sharing is limited to what is strictly necessary. We do not transfer data to foreign jurisdictions unless required by law and with appropriate safeguards in place.

5 How We Protect Your Data

We apply multiple layers of technical and procedural security to protect your personal and financial information:

• SSL/TLS encryption — all data transmitted between your device and our servers is encrypted. This applies to login, KYC submission, game play, and all transaction processes.
• OTP authentication — every session login requires a one-time password delivered to your registered mobile or email, reducing the risk of unauthorised access even if your password is compromised.
• Hashed passwords — your password is never stored in plain text. It is processed through a one-way cryptographic hash so that even internal systems cannot read the original value.
• Access controls — access to personal data within our operations is restricted to staff with a legitimate need, and all access is logged.
• Session security — inactive sessions are automatically timed out to prevent unauthorised access on shared or unattended devices.

6 Data Retention

We keep personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law:

• Account and transaction records are retained for a minimum period as required for financial and legal compliance obligations.
• KYC identity documents are retained for the duration of your account relationship and for the period required by applicable anti-money laundering regulations after account closure.
• Support communications are kept for a reasonable period to assist with follow-up queries and resolve disputes.
• Anonymised usage and analytics data may be retained indefinitely as it cannot be linked back to individual users.

When personal data is no longer needed, it is securely deleted or anonymised.

7 Cookies and Technical Tracking

The lotted pinay platform uses cookies and similar browser technologies to ensure the site functions correctly and to understand how it is used. Specifically:

• Session cookies — these are essential for keeping you logged in during a session. They expire when you close your browser.
• Preference cookies — these remember your settings (such as language and display preferences) between visits.
• Analytics data — anonymised data about page visits and feature usage helps us understand where the platform can be improved. This data is not linked to your personal account.

We do not use third-party advertising cookies or tracking pixels from ad networks. You can manage cookies through your browser settings, though disabling essential session cookies will affect your ability to stay logged in.

8 Your Data Rights as a Filipino Player

Under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by lotted pinay:

To exercise any of the above rights, contact us at [email protected]. We will acknowledge your request and respond within the timeframe required under Philippine data privacy law.

9 Minors and Age Restrictions

The lotted pinay platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that data has been collected from a minor, that data will be deleted and the associated account will be closed immediately.

Age is verified during the KYC process. If you believe a minor has registered on the platform, please contact us at [email protected] so we can act promptly.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or Philippine legal requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised.

Continued use of the lotted pinay platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically. If we make significant changes that affect your rights, we will make reasonable efforts to notify active account holders through in-platform messaging.